FAQ

Petcetera operates by making visits to the client’s home. Petcetera does not board cats or dogs.











Who cares for my pets when I hire Petcetera?

Petcetera is a pet care agency with multiple experienced Pet Care Specialists (PCS) who are assigned to specific service areas. Your designated PCS will arrange your complimentary Meet and Greet session to learn about your household and meet your pets. Unless an emergency arises, your PCS will be the sole individual caring for your pets during the duration of your contract with Petcetera. In the case that your PCS leaves the company, all clients will be given the opportunity to schedule another Meet and Greet session with the new Pet Care Specialist for their area at no charge. All clients will be notified immediately should another Pet Care Specialist be assigned to their contract due to an emergency. 

What do you do while you are with my pets?

As every pet is unique, with individualized needs and their own idea of just what is fun, Petcetera’s time with all pets is highly customized to meet the pet’s needs while adhering to the client’s preferences. As a general rule, we recommend that high energy pets spend a majority of our time together burning excess energy, whether playing with the dog outdoors, or allowing caged pets time outside of the cage. We offer a variety of services to cater to your pet's needs! 

What types of animals does Petcetera have experience with?

While Petcetera specializes in caring for special needs pets and parrots, we’ve also cared for a wide range of animals including: Dogs (8 weeks to 16 years old); Cats (10 weeks to 17 years old); Hamsters; Guinea Pigs; Mice; Ferrets; Rats; Rabbits; Degu; Turtles; Blue Tongued Skinks; Chickens (indoor and outdoor); Turkey; Geese; Fish (salt and fresh water); Horses (standard and miniature); Parrots (Parrotloets, Budgies, Cockatiels, Lovebirds, Cockatoos, African greys, Amazons, Conures, Senegals, Macaws); and Finches.

What types of medical conditions does Petcetera have experience with?

Many of the pets in Petcetera’s care are elderly or special needs pets that suffer from a variety of ailments such as blindness, hip dysplasia, arthritis, loss of hearing, ulcers, and have had strokes. We’ve cared for both parrots and dogs with seizure disorders and have administered insulin injections to diabetic cats. Petcetera will never charge for the administration of medication as we firmly believe that there is no reason to profit from a pet’s illness or medical needs. Petcetera will gladly administer pills, topical treatments, eye liquids and gels, insulin injections & subcutaneous fluids.

How will Petcetera handle a pet emergency?

Petcetera promises to enter any emergency in a calm and professional manner. All clients whose pet experiences an emergency will be notified immediately in order to obtain further instruction, unless the emergency is dire and warrants immediate veterinary care. We collect pertinent information such as the client's veterinary contact and authorization for care during the Meet and Greet. Clients traveling outside of the country are asked to provide their veterinarian with payment info and care instruction should an emergency arise. 

Does Petcetera offer Every Other Day visits?

No. We require a minimum of one 30 minute visit per day for cats, birds, reptiles, and other small mammals. Dogs require at least two 30 minute visits per day. We feel that daily interaction is the best and only way to ensure the security of your home and the health and overall happiness of your pet(s). For more information, please read our Standards of Care.

What type of contact will I have with Petcetera while I’m away?

All clients are asked to choose their preferred method of contact while completing the initial paperwork. Most of our Pet Care Specialists prefer to send a short text message detailing their visit with your pet(s). Other ways of contact include email and phone. You can also follow us on Facebook and Twitter!

Does Petcetera charge for multiple pets?

Petcetera does not charge for multiple pets. However, we do take into consideration the amount of time needed to care for each pet, and may suggest that additional time be added to your sit in order to ensure that all of the pets in your zoo receive appropriate care.


© Copyright 2007 - 2014, Heather Barker, Petcetera Pet Services, LLC