who is caring for my pets?
Heather is the owner and sole pet care provider for Petcetera Pet Services. Heather believes that consistent care from the same individual helps establish a trusting relationship with both pets and their owners. This does mean that our client list is limited, but rest assured that if Heather is unavailable, she’ll help connect you with another compassionate, trustworthy pet care provider. Heather also networks with other local sitters to help provide coverage during travel or emergencies.
What do you do while you are with my pets?
Petcetera’s time with all pets is highly customized to meet the pet’s needs while adhering to the client’s preferences.
As a general rule, we recommend that high energy pets spend a majority of our time together burning excess energy, whether playing with the dog outdoors, or allowing caged pets time outside of the cage. We offer a variety of services to cater to your pet's needs!
how will petcetera handle an emergency?
Petcetera promises to enter any emergency in a calm and professional manner. All clients whose pet experiences an emergency will be notified immediately in order to obtain further instruction, unless the emergency is dire and warrants immediate veterinary care.
We collect pertinent information such as the client's veterinary contact and authorization for care prior to the Meet and Greet. Clients traveling outside of the country are asked to provide their veterinarian with payment info and care instruction should an emergency arise.
Does Petcetera charge per pet?
Petcetera does not charge for multiple pets.
However, we do take into consideration the amount of time needed to care for each pet, and may suggest that additional time be added to your sit in order to ensure that all of the pets in your menagerie receive the best possible care.
What medical conditions do you have experience with?
Many of the pets in Petcetera’s care are elderly or special needs pets that suffer from a variety of ailments such as blindness, hip dysplasia, arthritis, loss of hearing, ulcers, and have had strokes. We’ve cared for both parrots and dogs with seizure disorders and many diabetic cats. After almost 16 years, Heather has probably seen or done it all!
Petcetera will never charge for the administration of medication as we firmly believe that there is no reason to profit from a pet’s illness or medical needs. Petcetera will gladly administer pills, topical treatments, eye liquids and gels, insulin injections & subcutaneous fluids. Please note that Petcetera does retain the right to refuse care if medical boarding is believed necessary.
What type of contact will I have while I’m away?
We use Time to Pet to manage and communicate with our clients. Prior to the Meet and Greet, you’ll set up your profile through the Client Portal where you will read and sign our Service Contract; enter pertinent client, pet, and veterinary information; schedule pet care services; and receive email or text message updates - including GPS tracking and LOTS of photos - after every visit. Other ways of contact include email and phone. You can also follow us on Facebook and Instagram!